Reply to a letter of complaint

Nama : RYAN PRASETYA
NPM : 10207985
Kelas : 4EA12
Reply to a letter of complaint

Dear Mr. Subhrata
Machine Engine 7530
Firstly, we would like to apologise sincerely for the delay in replying to your letter of mei 26th. This was due to the technical inspection which was necessary before we could give you a satisfactory answer.
As soon as we learnt of the problem with the vehicle, we arranged for it to be collected by the main agent for dublin and asked then for a detailed report. They found that the offside rear wheel-bearing had gone, and due to the Machine Engine having been warehouse in this condition, the differential gear was badly worn and needed replacing. The total cost of this was $245. If you had taken the Machine Engine off the place at the first sign of trouble, it would only have cost us $290. Therefore, the fact that you continued to warehouse the Iron has cost us an additional $275. In te normal way, we would have been obliged to debit you with this excess repair bill. However, in view of the inconvenience you suffered, we are prepared to waive our claim on you.
We sympathise with you and deeply regret the difficulties you experienced. However, we regret that in no way can be held responsible for any cost you incurred. We would ask you to refer clause 27 of the hire agreement. We hope that now you know the full facts of the case you will withdraw your claim and accept our solution.
Yours sincerly,

Nawi Nizmullah Hasbi

Letter of complaint

Nama : RYAN PRASETYA
NPM : 10207985
Kelas : 4EA12
Letter of complaint

Dear Sirs,
Machine Engine 7530 – Mei 18th – 23th
I am writing to complaint about the Machine Engine I hired from you on the above dates. When I left your Machine Engine at Labuhan, there was no one at the depot so. I could not explain the events of the previous Five days.
On Sunday 18th Mei, I collected a Machine Engine from your depot at the Labuhan. A few hours later, the Machine Engine overheated and had to be replaced. The next day, the transmission became very noisy. After repeated unsuccessful attempts to contact you, I had to ask a local garage to inspect it. I enclose the garage’s invoice for $180.
On the Wednesday, I telephoned you and was asked to take the Mesin to your agent in crok. The Machine Engine was checked and I was assured that it was roadworthy. However, the next day the Machine Engine pulled violently to the right, narrowly missing a stone wall. I could not see anything wrong so I continued carefully to garage in Limerick. I telephoned your office for advice, but all i could get was the answer-phone. I left details, asking you to phone me back.
Having headr nothing by 1 p.m, I asked the garage to repair the Machine Engine so that I could get back to dublin. They did so, I enclose the garage bill $170.
I returned the Machine Engine as arranged on Friday at 2 p.m. but your office was already closed and I saw no one.
I am sure you will appreciate the annoyance and frustration of the past week during which I know I have lost substantial busisness. I look forward to receiving your comments and to receiving your cheque for $189 in settlement for the two repair bills.

Yours faithfully,


Zaenal Subhrata
Enclosures.2

Tugas Replying to inquiry

Nama : RYAN PRASETYA
NPM : 10207985
Kelas : 4EA12

BMW Corpotation
39 Asterdam Street
Jerman, JM 825307
Jerman

Your ref : AA/NA/09C
Our ref : CS/LH/15

11st April, 2011
Mr. Irfan Alamsyah
Purchase Manager
PT. BMW INDONESIA
Jln. H.R Rasunda Said No. 42
Jakarta 19003
Indonesia

Dear Mr. Irfan,
Thank you for your letter of 03 April, inquirying about our lates catalogues, price-list and terms of payment.
We are pleased to enclose our new catalogues, price-list and terms of payment together with samples of our promotional products.
We hope you will find our prices and terms satisfactory and look forward to receiving your first order.

Yours sincerely,


Muh Hamka

Marketing Manager
Enc: Catalogues
Price-list

Tugas Inquiry

Nama : RYAN PRASETYA
NPM : 10207985
Kelas : 4EA12
PT. BMW INDONESIA
Jln. H.R Rasunda Said No. 42
Jakarta 19003

Ref : AA/NA/09C
03st April, 2011

BMW Corpotation
39 Asterdam Street
Jerman, JM 825307
Jerman

Dear Sirs,
We have seen some of your excellent car eclass 831i products exhibited at Word Expo in Jerman last week. As we are interested in your car eclass 831i, would you pleased send us your latest catalogues, price-list and terms of payment.
We appreciate your prompt reply.

Yours faitfully


Irfan Alamsyah
Purchase Manager